Refund policy

Thank you for shopping from Complete Grace Co.

Please review our return policy below:

Returns & Exchanges
Due to the nature of our products, we do not accept returns or exchanges unless there has been a shipping related damage or loss.

If the product is defective or damaged, please email us within 48 hours of receiving your order with photos and a detailed description so that we can assist you further. To be eligible for a return, the item must be unused and in its original packaging. Unfortunately, we are unable to cover return shipping fees. If your return is accepted, we will send you instructions on how and where to send the item.

Shipping Issues & Non-Delivery
For non-delivery or shipping-related issues, please contact the shipping carrier first. You can check your tracking information for the latest updates. If problems persist, feel free to contact us, and we’ll do our best to help resolve the situation.

Final Sale Items
Please note that discontinued items, limited edition releases, clearance sale items, and gift cards are final sale and not eligible for returns or exchanges.

Thank you for understanding, and we appreciate your support of Complete Grace Co.!